Refund policy

Refund Policy

At Sissy Love, your satisfaction is our top priority. We are committed to providing high-quality jewellery and accessories. Due to the personal nature of our products, we only accept returns for faulty items.

Faulty Items:

Contact Us: Email us at sissylovejewellery@gmail.com within 3 days of receiving your order. Include your order number and a description of the fault.

Provide Evidence: Attach photos or additional information to help us understand the issue.

Assessment: We will assess the fault and provide further instructions on returning the item and the next steps.

Refund Process:

If the item is found to be faulty, we will offer a full refund to your original payment method or an exchange, based on your preference.

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns or exchanges for non-faulty items. This includes all earrings, hair accessories, and any personalised or custom-made pieces.

Contact Information:

For any questions or assistance, please email sissylovejewellery@gmail.com. We are here to help and ensure you have a positive experience with Sissy Love Jewellery.